User support technician

Job Description

Company Name: National Employment and Consulting Inc.
Location: 10 Carlson Court, Suite 500, Etobicoke, ON, M9W 6L2
Salary: $35.00 per hour, 35 hours per week
Employment Type: Permanent, full-time
Work Schedule: Day, early morning, evening, morning, night
Start Date: As soon as possible
Vacancies: 1 position available
Verified Source: Job Bank #2806056

Overview

• Languages Required: English
• Education: Bachelor’s degree
• Experience: 1 year to less than 2 years

Responsibilities

• Communicate electronically or in person with users to identify and document technical issues.
• Refer to user guides, technical manuals, and other resources to research and resolve problems.
• Provide advice, training, and support to users to address their technical difficulties.
• Maintain a log of problems and solutions for future reference by other technical support analysts.
• Offer support for business systems, networks, and the Internet based on identified user needs.

Additional Information

Security and Safety:

• Basic security clearance required.

Work Conditions:

• Fast-paced environment with tight deadlines.
• Repetitive tasks that may involve working under pressure.

Personal Suitability:

• Strong attention to detail and accuracy.
• Client-focused with excellent interpersonal and written communication skills.
• Good judgment and time management abilities.
• A reliable and collaborative team player.